The American Boat & Yacht Council (ABYC) is looking for a part time membership assistant (15+ hours/week) that will interact with our members alerting them to training, educational opportunities and member benefits.
Your duties and responsibilities include but are not limited to:
Respond to all inquiries (phone, email, chat and written format) regarding procedures for membership, applications, renewal billing, continuing education products/credits and meeting registration, new membership sales.
Performs proactive member outreach emails and calls (follow-up service calls) and responses to written correspondence inquiries from members within established timeframes and policies and process membership applications.
Data entry for updating and managing membership records through the web-based management software system
Performing new member research for future membership campaigns
This position requires superior customer service phone skills, excellent written and communication skills, be highly organized and have the ability to handle multiple tasks simultaneously. It also requires a good working knowledge of Microsoft Word, Outlook, Excel and a web-based membership management system.
Collaborate efficiently across departments and with clients, offering assistance and sharing information as needed.
The American Boat & Yacht Council (ABYC) is a non-profit, member organization that develops voluntary global safety standards for the design, construction, maintenance, and repair of recreational boats.
ABYC also has a long-established commitment to providing technical education, training, certification and professional development. Our seminars, workshops and technician certification courses are instrumental in increasing the level of knowledge and professionalism throughout the boating industry.
